Help Center: Frequently Asked Questions

How do I update my registration information?

When you registered with, you provided some basic information, such as your address and phone number. To use effectively, it's important to keep this information accurate and up-to-date. If the information changes, you can update your account information and you don't need to re-register again.

In your Account Information panel you can also:
•  View all credit card activity
•  View all purchased Background Check reports
•  View billing information and membership status

Note: Telephone numbers may not be a fax, pager, or disconnected numbers.

To change your contact information:
1.  Log-in, if you have not already done so.
2.  Click "My Account" at the top of most pages.
3.  From the left side of My Account, click the "Manage Your Account" tab. The Personal Information page displays.
4.  Change any information, as needed, and click the 'Update Account' button.

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