Frequently Asked Questions Security

How do I report account theft, or unauthorized use? works very hard to ensure that your account information remains safe, including working with you to protect your account from unauthorized use. If you suspect that an unauthorized party has accessed or has attempted to access your account, take the following actions:

  • First, check with family members and others who may use your account to verify that they did not make any purchases or changes. After you have done so, attempt to Login to your account.
  • If you are not able to sign in, Contact Us for additional assistance. If your account has been compromised, will work with you to secure your account. We will send you a request that you change your password (but not provide your password) and may place a temporary hold on your account.
  • If you are able to sign in, the first thing you should do is change the password on your account. Second, verify that the personal contact information you registered with on your account is correct, as well as recent purchases.
If you believe you are the victim of account theft, please call our Customer Care Department for assistance at (800) 718-8997.