Frequently Asked Questions Billing

I did not find my subject. Do I still get billed?

Sometimes it can take a few attempts to find the right person, especially if they have a common name. You might need to add a city or state where they once lived to narrow down your options. The more accurate details you provide, the easier it becomes to find a person.

In some cases, you may not find the subject. You will still be billed, because you are being charged for access to the site, and not for any particular set of records.

We also offer PeopleFinders Rewards, which includes Assisted Searches. Start your Membership now to enjoy all the great perks, including having our expert team help you find people.