PeopleFinders FAQs

Below are help topics that will give you answers to the most frequently asked questions about the PeopleFinders site and services. If none of these responses answer your specific question, please feel free to view our Search Tips or Contact customer support.

How can I view my report(s)?
To view your reports, Login to your account and go to your Dashboard. Your reports will be listed under the heading Recent Reports in the Your Reports tab. Click any link to view your available reports.
What is a comprehensive background check?
A Comprehensive Background Check is a report that provides a wealth of information about any person. When you run a search, our system sorts through billions of needs to find all the data you need. Choose a Background Check to see:
  • Full Name
  • AKA’s
  • Phone (current and historical)
  • Address (current and historical)
  • Property Records
  • Bankruptcies
  • Judgments
  • Liens
  • Misdemeanors
  • Felonies
  • Wants/Warrants
  • Arrest Records
  • Sex Offender Records
  • Birth/Death Records
  • Marriage/Divorce Records
  • And Much More
Start your Background Search now.
How do I find somebody by maiden name?
Finding a woman with just her maiden name can be difficult. We recommend performing an initial name search using her maiden name to uncover her previous addresses. Performing an address search on each previous address will generate a list of individuals who have resided at those addresses over the years. This list may include your search subject with her married name. Once you find her married name, you can perform a name search using that name to uncover her most current address.

Another alternative is to run a Comprehensive Background Check after locating your subject in our database by clicking on a name in the results.
How do I find someone’s email address?
To find someone’s email, run a People Search. When you find the right person, get a report to see their email, phone and address. If you're looking for more than one email address, start a Peoplefinders Membership for full access to searches and reports.
Can I register outside of the continental U.S.?
Yes. PeopleFinders.com is available in the United States, Canada, American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, Palau, US Virgin Islands and the UK.

Unfortunately, we are not able to accept registrations from other countries at this time. We apologize for the inconvenience. We are continually adding locations, and hope to offer more in the near future.
I have a question not answered by your FAQs. How do I contact you?
We’re happy to help you with any questions that aren’t answered here. Please contact our Customer Care Team. We strive to answer your emails within 2 to 3 business days.

Account

Can more than one person use an account?
No. The system restricts access to one user at a time. This is done for your protection. When your membership expires, you are given the option to renew your account, thus charging your credit card to renew your membership. Only the account holder should be able to do that. For your own security, please protect your user name and password.
Can I create multiple accounts?
This feature is not readily available. One account is sufficient for use throughout the entire PeopleFinders.com site. So, we do not recommend creating multiple accounts because of the difficulties associated with maintaining multiple usernames and passwords.
How do I close my account?
To close your account, please contact Customer Care.

Billing

How often do I get billed?
You will be billed whenever you make a new single purchase, such as a PeopleFinders Membership, Background Check or Reverse Phone Report. If you have a Membership, you will be billed based on renewal terms.

We have a monthly subscription-based platform and use a billing cycle of every 30 days. However, there are some product flows that can offer memberships in increments of 60 or 90-day billing cycles. We also offer different trial memberships in increments of 3 or 5 days, during which an initial trial fee is charged and, after the trial period is over, the basic monthly membership fee is charged.
I did not find my subject. Do I still get billed?
Sometimes it can take a few attempts to find the right person, especially if they have a common name. You might need to add a city or state where they once lived to narrow down your options. The more accurate details you provide, the easier it becomes to find a person.

In some cases, you may not find the subject. You will still be billed, because you are being charged for access to the site, and not for any particular set of records.

We also offer PeopleFinders Rewards, which includes Assisted Searches. Start your Membership now to enjoy all the great perks, including having our expert team help you find people.
What name will appear on my credit card statement?
The description of a charge from us will appear on your credit card billing statement as "CFK PeopleFinders."
What payment methods do you accept?
We accept credit cards or a debit card with a Visa or MasterCard logo. We are unable to accept any other form of payment, such as check or money order.
I'm not happy with my results. Can I get a refund?
We provide refunds on a case-by-case basis. If the report you ordered did not contain the information you need, we may provide a refund or offer you another search at no additional cost. Please contact our Customer Care Team within 15 days of the original purchase for assistance.

PeopleFinders.com provides the service of performing a search on your behalf. We pay fees to access various databases to find the information you requested, and are therefore not able to offer refunds for single searches. You may cancel a Membership at any time, and the service will be canceled at the end of the current billing cycle. Fees that are charged while a Membership is active are not refundable.
My attempted purchase failed. What can I expect?
If you received a message that a payment you made to PeopleFinders failed, but the charge is still listed on your bank statement, then your bank has placed a temporary hold on your funds. The failed payment is listed as a pending transaction, but it will not be processed. Pending transactions typically drop within 10 business days, and your bank will be able to provide more information.

Membership

How much does it cost?
PeopleFinders.com is very affordable, and we offer a variety of services to accommodate your needs and budget. This site offers individual reports and Memberships with Full Access.

To get started, run a search now and select the offer that’s best for you.
What's included in my membership?
PeopleFinders has membership options for all of your data needs.

PeopleFinders Membership. Includes People Searches and Reverse Phone Lookups.
This Membership provides:
  • Phone Numbers
  • Addresses
  • Email
  • Age
  • Date of Birth
  • Data for Cells, Land Lines and Unlisted Numbers
PeopleFinders Premium Membership. Includes Background Checks, Public Records Reports, Property Records, Criminal Records, People Searches and Reverse Phone Lookups.
This Membership provides:
  • Contact Information
  • Property Records
  • Bankruptcies
  • Judgments
  • Misdemeanors/Felonies
  • Sex Offender Records
  • Birth/Death Records
  • Much More!
PeopleFinders Rewards. Includes heavily discounted reports, PeopleFinders Local, Genealogy Records, Assisted Searches and more.
This Membership provides:
  • $1 Reports for:
    • People Search
    • Background Check
    • Criminal Records
    • Public Records
    • Reverse Phone
    • Property Records
  • PeopleFinders Local (savings on movies, meals, amusement parks and more)
  • Assisted Searches
  • Free Monthly Self-Background Check
PeopleFinders Rewards is a valuable addition to your PeopleFinders or PeopleFinders Premium Membership.
What are the benefits of having a membership?
PeopleFinders.com offers 3 Memberships with a variety of impressive benefits:
  • PF Membership
    Benefits: People Searches and Reverse Phone Reports. You’ll get addresses, phone numbers, full names/AKA’s, email and more.
  • Premium Membership
    Benefits: Background Checks, Public Records Reports, Criminal Records, Property Records, People Searches and Reverse Phone Lookups. You’ll get full names & AKA’s, address history, phone history, bankruptcies, misdemeanors, felonies, sex offender records, wants and warrants, property records and much more.
  • Peoplefinders Rewards
    Benefits: $1 reports (People Search, Background Check, Criminal Records, Public Records, Reverse Phone and Property Records), huge savings on thousands of products, genealogy records, assisted searches and much more.
As a Member, you’ll enjoy Elite Searching, reliable results, unsurpassable customer service and many other great benefits. If you have additional questions, please contact our Customer Care Team.
How do I cancel auto-renew on my membership?
PeopleFinders has affordable Membership options to suit all of your needs. If you wish to cancel your Membership, then Login, go to your Dashboard and click the Your Account tab. From there you can change your account settings, update your password or cancel your Membership.

Privacy

What is your web site's privacy policy?
Please view our detailed Privacy Policy for specific information regarding privacy. If you have any further questions about our privacy practices, please refer to the latter part of the Privacy Policy for information on how to contact us.
Can my personal e-mail address be seen?
No. We do not share your email address--or any account information you provide--with other members of PeopleFinders.com. We will never release information pertaining to any PeopleFinders.com account to anyone other than the verified owner. For more information, please visit our Privacy Policy.
What information does your web site collect on me?
Our web site only collects information that you supply. By registering to use our web site, you will be asked for your name, address, and other similar information. We do not share your information without consent.
How do I remove my information from your website?
We value your privacy and, upon request, can block your records from being shown on PeopleFinders.com from databases we control. We are unable to remove any information about you from databases operated by third parties.

PeopleFinders offers a fast, easy and environmentally friendly way to remove your records online. We do not accept opt out requests via fax or mail. To manage or remove your public records from this site, please click here.
Does your web site add my personal information to its databases?
No. Our web site requires personal information for billing purposes only. In order to complete your registration with us, you will be required to provide payment information, including your credit card number and expiration date. This information is only used to complete a transaction and will not be added to our public records databases.
How can I update information on your website?
Unfortunately, there is no one specific place to update your records. You could possibly check with your local City Hall, and see if they can give you any information on their records. Other than that, public information is gathered in a variety of ways. Every time you subscribe to magazines, have your phone number listed in the white pages, register to vote, or simply enter to win a car at the mall, this information is gathered. We are unable to update or modify any of our records; we can only display them as they have been reported to us. We apologize that we could not have been of more help to you in this matter.

Registration

How do I register?
Registering is quick and easy. The fastest way is to sign up for a Membership.

You can also run a people search, choose the report that’s best for you and then register your account.
Why is registration information important?
Accurate information is important in case you ever forget your PeopleFinders.com username or password. We will need to confirm your identity using the e-mail address that you provided during registration or when you last updated your account.

After we've confirmed your identity, we'll send your username to the e-mail address listed on your account. If you need a new password, you can set a new password by changing it the Dashboard under the Your Account tab. We provide Account Information links on our site to allow you to change or update this information at any time.

Security

What is a secure server?
A secure server is a system that uses methods of encrypting the data passed between your computer and ours. It keeps your credit card and personal user information from being intercepted by unauthorized entities on the internet.
Does your web site use cookies?
Yes. While our web site does use cookies on this site, we do not use them to collect any personally identifiable information. Our cookies are used for legitimate business purposes only. For instance, cookies allow us to store your user ID (username) during your visit to keep track of reports you have ordered or any updates to those reports. Cookies also help us detect potential fraud or misuse of our system.
How do I report account theft, or unauthorized use?
PeopleFinders.com works very hard to ensure that your account information remains safe, including working with you to protect your account from unauthorized use. If you suspect that an unauthorized party has accessed or has attempted to access your PeopleFinders.com account, take the following actions:
  • First, check with family members and others who may use your account to verify that they did not make any purchases or changes. After you have done so, attempt to Login to your account.
  • If you are not able to sign in, Contact Us for additional assistance. If your account has been compromised, PeopleFinders.com will work with you to secure your account. We will send you a request that you change your password (but not provide your password) and may place a temporary hold on your account.
  • If you are able to sign in, the first thing you should do is change the password on your PeopleFinders.com account. Second, verify that the personal contact information you registered with on your PeopleFinders.com account is correct, as well as recent purchases.
If you believe you are the victim of account theft, please call our Customer Care Department for assistance at (800) 718-8997.

Searching

How do I view my purchased reports?
To view your reports, Login to your account and go to your Dashboard. You’ll see a list of all your recent reports.
Where do you get your information from?
Public records are collected from thousands of sources. Here are a few examples:
  • Supermarket Rewards Cards:
    Every time anyone makes a purchase from a grocery store or drugstore with a loyalty or "rewards" card, that information is used to build a very personal profile of your shopping habits.
  • Product Warranty and Registration Cards:
    Do you fill out the warranty and product registration cards for every new product you purchase? If so, you probably assume this is standard procedure for making sure your warranty is valid. In fact, warranty and product registration cards do very little for the consumer. Moreover, all your personal information on warranty cards is collected and used for marketing purposes.
  • Raffles and Sweepstakes:
    Though raffles and sweepstakes offer a one-in-a-million chance of winning some type of luxury item, free gym memberships or dream vacations you should be aware how your contact information is used. Often, you are asked to provide Name, address and phone number as a means of contacting you in the event you should win. In reality, this information is used for direct marketing purposes.
You do not always have to enter a raffle or surf the Internet for someone to collect personal data about you. In fact, many of the activities and responsibilities you have as a member of society, property owner and licensed driver contribute to what is known as your "Public Profile." Other sources include voter registration, hunting and fishing licenses, magazine subscriptions and much more.
How are the criminal results returned?
Criminal records are initially run using the chosen subject’s name and DOB. If the subject you are searching for doesn't exist within the criminal record search under those parameters, the system will still return results for multiple criminals with similar first names, last names, or other characteristics.

Criminal records only exist for a small percentage of the population, so the user is paying for the ability to search this database; cost is incurred whether or not a record exists. Criminal searches are not refundable because of the research required to determine whether a criminal record is existent.
What criteria should I use when searching?
Our public records databases contain over 10 billion records from a wide variety of public record sources. There are a variety of ways the databases can be searched. Search criteria can include:
  • Name
  • Date of Birth, or Age
  • House Number, Street Name
  • City, State
  • Zip code
  • Phone Number
Feel free to view our Search Tips for specific suggestions on how to improve your search accuracy.
Can you search for minors or public figures?
No. In order to protect the identities and safety of minors, we do not provide searches for individuals under 18 years old.

Celebrity information is considered non-public information. Non-public information includes information that is protected from disclosure by law. Unfortunately, we are not able to run this search for you, either.
I looked myself up, and my current address isn’t listed.
PeopleFinders.com gives you access to billions of records. We have historical and current data for millions of people.

If you see an old address, it’s just a historical record from our database. Information about your current address is probably being processed now, and will be available soon.
I looked up a name, and the address is out of date.
Our service is great tool for locating lost friends and classmates but does not give our users the ability to directly contact individuals contained in the database. If you would like to contact an individual found in the database, we suggest using regular mail, email or their phone number, if it is available.
I found my subject. How can I contact them?
Our service is great tool for locating lost friends and classmates but does not give our users the ability to directly contact individuals contained in the database. If you would like to contact an individual found in the database we suggest using regular mail or the phone number if it was available.
What types of searches are available on your web site?
PeopleFinders.com offers People Searches, Background Checks, Criminal Records, Public Records, Reverse Phone and Property Searches. Use these searches to find people, learn more about them and get the facts you need to make educated decisions. If you have additional questions about our searches, please contact Customer Care.
What should I do if I haven't found the person I'm seeking?
Your first step might be to verify the information you’ve gotten. For example, double check the spelling of a person’s last name or date of birth. The more accurate details you provide, the better your results will be.

In some cases, you may need more information to find a person, or to come at a search in non-direct ways. If possible, ask a mutual friend if they have an old address or phone number for the person you’re trying to locate. You could also run a People Search on a relative of the person you hope to find. They may be able to provide additional information.

If you plan to run multiple searches, you can start a PeopleFinders Membership, which gives you full access to reports.
I want to locate an old friend. Will your web site run searches for me?
No. While our web site is one of the most powerful, automated, self-service, public record retrieval systems on the web, the system is self-serve. Therefore, we don't currently have support staff that can run searches for you.
Is anyone notified that I am searching for them?
All searches on our website are confidential. The people you search for are not notified or affected in any way.

Sign-In

Why doesn't my password work?
Passwords are case sensitive, so they must match exactly what was originally entered. If you are receiving an error message stating the system cannot authenticate you, please click here to retrieve your user name and password.
How do I change my password?
To change your password, Login to your account, go to your Dashboard, and click the Your Account tab. From there you can change your password and other account information.
I forgot my login information
Forgot your Password? Click here.