Help Center & Contact Information

At PeopleFinders, we want to make your public records searches as simple and satisfying as possible. If you have any questions about the information we provide, how the site works, our billing processes, privacy issues or anything else, you should be able to find your answers here.

Most popular FAQs:

How do I cancel my Membership?

PeopleFinders has affordable Membership options to suit all of your needs. If you wish to cancel your Membership, then Login, go to your Dashboard and click the Your Account tab. From there you can change your account settings, update your password or cancel your Membership.

If I cancel my Membership, will I get a refund?

You may cancel your Membership at any time, and then you will not be billed again. Although we cannot refund a Membership payment that was already processed, you will continue to enjoy full access to your Membership until the current term expires.

What if I find incorrect or outdated data?

PeopleFinders has billions of current and historical records. These records come from birth records, registration cards, magazine subscription forms and numerous other sources.

Sometimes people fill these documents out incorrectly. PeopleFinders gets data from public records, so if the information on these records is incorrect, unfortunately that will also be on our site.

Since we have historical records, you may see information that is outdated. We keep this data to provide comprehensive phone and address histories. PeopleFinders adds new public records constantly. If you don’t find what you want now please check again later and we will likely have the information you need.

How do I remove my information from your website?

We value your privacy and, upon request, can block your records from being shown on from databases we control. We are unable to remove any information about you from databases operated by third parties. PeopleFinders offers a fast, easy and environmentally friendly way to remove your records online. We do not accept opt out requests via fax or mail. To manage or remove your public records from this site, please click here.

Which general category best describes your question?

Not sure? Browse All FAQs.

Contact Us

Can’t find the answers you need in our FAQs? Then please contact PeopleFinders customer service anytime by using our online form or by mail; for the best, most helpful response, please be as detailed about your issue as possible. Or call us directly during our regular business hours, and we will be happy to address any questions you may have.

All of our current contact information is below. Whichever method you choose, you can be assured that your issue will be seen and taken care of in short order.

Customer Care:
(800) 718-8997
Monday – Friday, 7:00am - 6:00pm PST
Saturday – Sunday, 7:00am - 3:30pm PST
Mailing Address:
1821 Q Street
Sacramento, CA 95811
Business Development:
*not a customer support email address
Success Stories:
Please note: we do not accept opt out requests via mail or email.
To manage or remove your public records, please click here