Help Center: Frequently Asked Questions
What should I do if I haven't found the person I'm seeking?
You should try to verify the information you provided. For example, are you sure the
spelling of their name is correct, and their date of birth is accurate? Also, try to gather
additional information.
Perhaps a friend of yours may know their last known city and state. If you are
able to gather new information or refine your search criteria, depending on the search you originally
ordered, you can either re-run your search or you can also upgrade your account to a Premium membership.