Help Center: Frequently Asked Questions

I'm not happy with my results. Can I get a refund?

We are not able to offer refunds, but we value your business and want to ensure your complete satisfaction. If the report you ordered did not contain any results, we may provide you with another search at no additional cost. Please contact our Customer Care Team within 15 days of the original purchase for assistance. provides the service of performing a search on your behalf. We pay fees to access various databases to find the information you requested, and are therefore not able to offer refunds for single searches. You may cancel a Membership at any time, and the service will be canceled at the end of the current billing cycle. Fees that are charged while a Membership is active are not refundable.

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA). This site cannot be used for employment, credit or tenant screening, or any related purpose. For employment screening, please visit our partner, GoodHire. To learn more, please visit our Terms of Service and Privacy Policy.