Account

• Can more than one person use an account?
• Can I create multiple accounts?
• How do I change my account information?
• How do I register my name and address so people can find me?
• How can I view my information from a different computer?
• How do I close my account?

FAQs

• How can I view my report(s)?
• Why can't I view unlimited reports?
• What's included in my membership?
• What is a comprehensive background check?
• How do I find somebody by maiden name?
• I am looking for an e-mail address for a person?

Privacy

• What is your web site's privacy policy?
• Can my personal e-mail address be seen?
• What information does your web site collect on me?
• How can I get removed from your database?
• If I appear in your database, can I remove myself?
• Does your web site add my personal information to its databases?

Security

• What is a secure server?
• Does your web site use cookies?
• How do I report account theft, or unauthorized use?

Sign-In

• Why doesn't my password work?
• How do I change my password?
• What if I forgot my user name or password?

Billing

• How often do I get billed?
• I did not find my subject. Do I still get billed?
• What name will appear on my credit card statement?
• Can I pay by check or money order?
• I'm not happy with my results. Can I get a refund?
• I have a question not answered by your FAQs.
  How do I contact you?

Membership

• How much does it cost?
• How do I renew my membership?
• What's included in my membership?
• What are the benefits of having a membership?

Registration

• How do I register?
• Why is registration information important?
• How do I update my registration information?
• I live outside the USA. How do I register?

Searching

• What does "Available" mean?
• How can I view my report(s)?
• Where does your data come from?
• How are the criminal results returned?
• What criteria should I use when searching?
• Can you search for minors or public figures?
• How do I search by Social Security Number?
• I looked up myself and found an old address?
• I looked up a name and the address was out of date?
• I found my subject. How can I contact them?
• What types of searches are available on your web site?
• What should I do if I haven't found the person I'm seeking?
• I want to locate an old friend. Will your web site run searches for me?